FAQ

Orders are processed within 48–72 business hours, excluding weekends and holidays. Processing begins once your order has been successfully placed and payment has been confirmed.

After your order has been processed, shipping typically takes 3–7 business days, depending on your location and the shipping method selected at checkout. Please note that processing time and shipping transit time are separate.

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Once your order has been shipped and is in the possession of the shipping carrier, Jon'Aye is not responsible for lost, stolen, delayed, or misdelivered packages. If you experience a delivery issue, we recommend contacting the shipping carrier directly for assistance.

Please refer to our Refund & Return Policy for complete details regarding returns, exchanges, and order eligibility. If you have questions about your order, feel free to contact us at info@jonayeofficial.com.

To preserve the beauty of your jewelry, avoid contact with water, perfumes, lotions, hairsprays, and household chemicals. Remove your jewelry before showering, swimming, exercising, or sleeping. Gently wipe each piece with a soft cloth after wearing and store it in a cool, dry place.

Many Jon'Aye pieces are designed for everyday wear. To help maintain their shine and finish, we recommend removing your jewelry before activities that expose it to moisture, chemicals, or excessive friction.

Store each piece separately in a jewelry pouch or jewelry box to help prevent scratches, tangling, and unnecessary wear. Keeping your jewelry in a cool, dry place will help preserve its finish.

Use a soft, lint-free polishing cloth to gently remove oils and everyday buildup. Avoid harsh cleaners or abrasive materials, as they may damage the finish of your jewelry.